Contact

This section provides the communication channels with the GridUnesp team and information about its location.

Support

Support e-mail:

support.ncc@unesp.br

Why use the support list?

By sending your message to the list above, you ensure that:

  • All NCC specialists receive your request

  • Staff from different areas (networking, development, infrastructure, security) can collaborate

  • Your request is handled even when a specific member is absent

  • The history is recorded for future reference

Important

Avoid sending messages directly to individual administrators. Always use the support list.

Information to include in your e-mail

To speed up support, include:

  1. A clear description of the problem or request

  2. Your username on GridUnesp

  3. Job number (if applicable)

  4. Location of the scripts and files (full path)

  5. Relevant log files

  6. Commands executed and error messages

Tip

The more information you provide, the faster the response will be.

Location

GridUnesp is located at the Center for Scientific Computing of Unesp (NCC/Unesp), on the Barra Funda campus, in São Paulo.

Address:

Rua Dr. Bento Teobaldo Ferraz, 271 - Bloco II - Térreo Várzea da Barra Funda CEP: 01140-070 São Paulo - SP Brazil

Maps:

Operating Hours

The cluster operates 24 hours a day, 7 days a week, 365 days a year.

The technical team provides support during business hours (weekdays, 9 a.m. to 6 p.m.). Requests sent outside these hours will be answered on the next business day.

Note

In case of system unavailability, the team is alerted automatically and acts as quickly as possible to restore services.

Social Media and Communication

Follow news and important announcements:

See also