.. _satisfaction_survey:

===================
Satisfaction Survey
===================

.. contents:: In this section:
   :local:
   :depth: 2

Overview
========

In the first semester of 2018, GridUnesp conducted its first satisfaction survey with cluster users. The objective was to collect feedback to continuously improve the services provided to the scientific community.

* **Period:** 1st semester of 2018
* **Participants:** 56 users
* **Instrument:** Online form

Areas Evaluated
===============

The survey addressed three main dimensions of the service:

1. **Documentation**

   - Clarity of instructions
   - Completeness of information
   - Ease of finding topics

2. **Submission and Queues**

   - Job submission process
   - Queue waiting time
   - Execution predictability

3. **Support**

   - Response time
   - Quality of solutions
   - Cordial service

Results
=======

Detailed results are available in the links below:

.. toctree::
   :maxdepth: 1
   :glob:

   satisfaction/*

Net Promoter Score (NPS)
========================

The Net Promoter Score is a metric that measures user loyalty and satisfaction, classifying them as:

- **Promoters (9-10):** Enthusiastic users who recommend the service
- **Neutrals (7-8):** Satisfied but not enthusiastic users
- **Detractors (0-6):** Dissatisfied users

NPS is calculated as: **% Promoters - % Detractors**

**GridUnesp result:** [Index to be inserted according to survey data]

Key Strengths
=============

- Cluster availability (24/7)
- Qualified technical support
- Comprehensive documentation

Improvement Opportunities
=========================

- Reduction of queue waiting time
- More examples of specific applications
- In-person training sessions

Implemented Actions
===================

Based on the feedback received, the GridUnesp team implemented:

1. **Documentation revision** (version 2.0)
2. **New script examples** for common applications
3. **More agile communication** channels

Participate!
============

Your opinion is essential for us to continuously improve. Watch for announcements to participate in the next editions of the survey.

.. note::
   Survey results are used internally for planning and resource allocation, always aiming to better serve the needs of the user community.

.. seealso::

   - :ref:`contact` - Send your suggestions at any time
   - :ref:`best_practices` - Usage recommendations
   - :ref:`publications` - Scientific output with GridUnesp